Complaint Process

The Solicitors Regulation Authority published new rules that make it mandatory for all regulated firms of solicitors to publish information on complaints process, raising concerns to the Legal Ombudsman and to us.

We would like to give you the best possible service. However, if at any point you become unhappy or concerned about the service Michael provided then you should inform Michael immediately, so that he can do his best to resolve the problem.

In the first instance please contact Michael on 020 8944 0877 or by email: michael@michaelandcompanylaw.com to discuss your concerns.  Michael will do his best to resolve all issues. If you would like to make a formal complaint, then please let Michael Know.  He wil record your complaint and this will not affect how he will handle your case.

If Michael was unable to resolve your concern, the Solicitors Regulation Authority can help you if you are still concerned about the service you received. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

Also the Legal Ombudsman may help you if Michael was unable to resolve your complaint. They will look at your complaint independently and it will not affect how Michael will handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with Michael first. If you have, then you may take your complaint to the Legal Ombudsman:

  • Within six months of receiving from Michael a final response to your complaint, and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them on: www.legalombudsman.org.uk or call: 0300 555 0333 between 9am to 5pm or Email: enquiries@legalombudsman.org.uk or by post to Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ